8:52 AM 9/4/2009: Got a phone call yesterday...

From a computer repair competitor asking if I could look at a computer system that they are having trouble fixing for a customer. As I always do I said fine as long as the customer knows ahead of time that my company will be working on it and I can talk to them as they have a problem that needs input from the person using the system the most. Not 3rd hand information.

The caller seemed a bit put out that I wanted to take the "credit" (his words) for the repair. I tried to tell him that 1st he had a trust with the customer as all their personal and maybe business data could be on the system and that they should know who was working on it.

And 2nd that to do a good job I would need to talk to person having the problem and that there was no shame telling the customer that it was over his head and he was going above and beyound and getting outside help.

Well he did not get it I guess and told the customer the computer could not be fixed. Then guess who just called me? Yep the customer asking if I could fix a problem that had been deemed unfixable.

I just wonder how often this happens. Why can't you just say I don't know how?

I wonder how many new computer sales are started because somebody gave up on a repair and instead of just saying "I just don't know" they claim the compter is toast.

Well time to hit the road...

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