RenoGeek

Reno Computer Repair Blog by RenoGeek...

Tuesday 5:08 PM 1/31/2012: Just got back

Look for a fair price but beware of any tech who talks more about how cheap they are, instead of how GOOD they are.

Monday 7:20 AM 1/23/2012: Never trust a stranger on the phone

I'll make it simple here...

NEVER NEVER let anybody that calls you out of the blue have access to your computer or any information. Not your name, address, banking numbers. Nothing at all.

If you think your computer has a problem call a local pro to check it for you. If your told you have a banking or credit card problem hang up and call the 1-800 number on your credit or debt card and ask them if their is an issue with your account.

Be safe!

Monday 7:20 AM 1/23/2012: Snow !

Friday 11:02 AM 1/20/2012: Very busy this...

Looks like I'll also be in the shop most of the weekend to catch up.

Back to work....

Fri 8:44 AM 1/13/2012: I got 5 computers...

Wed 8:10 AM 1/11/2012: Make sure your dealing with "the" real company and not a sub...

The part that caught my eye was this...

we just need a entry level tech or aspiring tech

Aspiring tech? So this company is going to send a "tech" out solo to a jobsite with no training?

I have a funny feeling the business that hired this company has no idea they are getting some first timer coming to them. And I bet the bill won't reflect this at all.

Make sure when you have somebody come out to you that it's a real tech from the company you hired.

Sat 4:58 PM 1/7/2012: Worst software on the planet!

So there is almost a day that does not go by that I don't try something new.

Today as I was looking for a program I found something that might be useful. But it was compressed with WinZip 16 and would not open with any other program.

Having used WinZip for many years with the first few versions of Windows I did not think it would be a big deal to download the new version of WinZip and give it a try as well as the program I had already downloaded.

My have things changed with WinZip. First it is bloatware weighing in and 50+ megs (just to unzip a file?) Then the install wants you to install a toolbar and two other programs. (you have to uncheck boxes to get rid of this extra baggage).

Then during the install it asks again if you want more crapware and then after the install it highjacks your web browser and wants you to buy the full version before you have even started the trial. Next when it does open you get the most confusing menu I have seen in years (we are just trying to open a file not fly a robot to Mars).

At last, after getting the file I want opened the uninstall makes you go back to their website with more offers.

Luckly for me I try new software in a vitural machine that kills everything when I am done. But this has got to be the worst software I have seen in over a year!

9:30 AM 12/30/2011: Are you Ready for the New Year?

This time of year is great to make sure you have all your current backups made and tested. That any put off updates are now done. And that all the extra "clutter" (un-needed software, files etc...) that has built up over the past year is removed from your system.

As you do this you can then make sure you know where you have hidden all your files and get them all in order.

But if you do not know how to do all this yourself it is well worth the money to have a computer expert come and do it for you. Because when you start the year off all ready to do work in the first place. Everything else tends to follow...

Sat 8:57 AM 12/17/2011: I was just checking...

If the company your thinking about doing your computer repair with will not even give you their phone number, run away! And find somebody that can "talk" not only to a computer, but you as well.

Tuesday 4:32 PM 12/13/2011: Do you know your digital trail?

That's right I said 1,200 files! Could somebody be able to put together a pretty good idea about you and your life with 1,200 random facts about you? As I have always said be careful what your leaving on the net. As it may be more then you ever thought. Here is the link

Sunday 1:07 PM 12/11/2011: Shop Sunday...

Monday 11:25 AM 12/5/2011: Looks like...

Besides that I have been working on a few side projects that will be done by the end of the year I think.

Back to work...

Tuesday 9:25 AM 11/29/2011: Just got back...

Had a great Nov and Dec looks like it will be pretty good already!

Tuesday 3:24 PM 11/22/2011: Wrapping it up...

Hope everybody has a great Thanksgiving!

Sunday 8:26 AM 11/20/2011: When it sounds...

They post ads and in general say they are new to the business and want to get the word out about them by working on PC's for free.

Maybe some of these guys are legit, but can you think of a better way to get access to computers if you were looking to steal personal and business information? And even if they were for real, do you want to let somebody have total access to all your data that is so new to the business they don't even think they have the skills to get paid?

I would say buyer beware. But as your not paying for this "service" I would just have to say if it sounds to good...

Friday 11:58 AM 11/18/2011: Crazy day...

Time to hang out in the shop and get some more computers fixed.

Thursday 8:42 AM 11/17/2011: Running out a warranty...

Now while it is not that hard to find a computer that has gone bad it's first year (they are built cheaper and cheaper, so they can sell for less). It is a bit weird that many are now fighting their customers about sending them back to get fixed/replaced.

I just talked to a customer that had been told to wait for updates to come out later this month and after they failed was told that they can't send it back because they waited to long (even thought the mfg told them to).

Read warranty info before buying a new system this year as it might save you some money on your next repair!

Monday 8:38 AM 11/14/2011: Going by...

Getting ready to hit the road in a few minutes...

Tuesday 9:32 AM 11/8/2011: Booked already...

Biz is good.

Monday 8:10 AM 11/1/2011: Where did the year go?

And the weather report is talking about snow in Reno by the end of the week. This year just flew by!

Had a good holiday weekend and now it looks like a week of non-stop computer repairs! Getting ready to hit the road for my first service calls of the new month...

Monday 9:48 AM 10/24/2011: When was the last time...

But many times I will come on-site and find "security" software that has not been updated for years. Do yourself a big favor and check your software for updates at least once a month or have your tech do it for you.

Sunday 11:14 AM 10/23/2011: In the shop...

Doing some programming with Windows 8 today.

I'll have to thank Microsoft ahead of time for all the service calls I'll get from people trying to get their head around the new GUI, lol.

Sunday 1:21 PM 10/16/2011: The $70 Windows Computer...

Needless to say this can't be a legal copy of Windows as it sells for much more then $70. So in most cases you get a 5 year old+ computer with a O/S that will shut itself down the first time somebody tries and install any updates to it.

Use care, if it sounds too good to be true...

Sunday 9:33 AM 10/9/2011: Be Safe, find a tech now...

Just like you don't want to look for a mechanic when your car is stuck on the side of a road. You don't want to try and find a computer tech when your system won't start anymore and this is the day you need "THAT" email. Go and shop around for a tech you like today and keep their number safe for the day you'll need them.

You will be happy you did.

Sat 11:01 AM 10/8/2011: This just bugs me...

For whatever reason they did not trust the IT company they had hired to do their IT work and asked me for a 2nd opinion.

They were told that they had a bad "new" virus and that maybe the data could be saved but that the hard drive was damaged and needed to be replaced. They were then quoted a price for a replacement drive that was $500 over the going rate of this make and model of hard disk.

I was able to recover all the data as this "new" virus was in fact a pretty old one and just needed somebody that had seen it before to recover the data.

And it turns out the hard drive was just fine and needed to have the O/S re-installed. No damage to it at all.

After 30 + years in this business, it is not the first time I have seen a "tech" try and take somebody. But it still bugs the heck out of me.

Wed 8:29 PM 10/5/2011: Steve Jobs has passed on...

While many in the tech world had a love - hate relationship with him. Nobody can deny that he had a massive influence on our culture. From being the man behind the first computers many brought home, to changing the movies through Pixar and the way many of us talk to each other with the iPhone.

This man had an influence in most of our lifes through the products he created.

Rest in Peace...

Wed 11:49 AM 10/5/2011: Just got a notice...

Kinda cool.

Monday 8:33 AM 10/3/2011: It's only...

The weekend was great and I got to spend some time testing out a new idea I have for the creation of wireless networks on the fly. And a software package to do just that.

But back to work as it's time to hit the road!

Sunday 1:44 PM 10/2/2011: How long have they been around?

While most people are honest about how long they have been in business. An easy way to double check for yourself and gain some piece of mind is ask for a copy of their Business License not only from this year but from 4 or 5 years ago.

That way you'll know your dealing with a real, proven business (most don't last 3 years) and not some startup or somebody trying to make a few bucks before getting their next job.

If all they can show you is a copy of this years license or worse yet none at all then you may wish to find somebody that has been around a bit longer.

Thursday 8:41 AM 9/29/2011: Apple Day...

Everything from a Apple TV to a iMac and a bunch of laptops.

Since they went away from their own custom built boards and switched over to intel/ FreeBDS platform I have seen a steady growth in Apple repairs.

Not great for their customers but I guess I should send Stevo a thank you email at some point, lol

Friday 8:39 AM 9/23/2011: About to hit the...

Wed 10:39 AM 9/14/2011: Just got back from...

After 20 minutes of rude service over a speaker phone I offered to go to charters main office and swap the modem out. Then I had to "deal" with somebody named "Sandi" that could teach classes in "cold". But got the new modem and guess what?

It works! and btw Charter Customer "care" has to be the worst on the planet. Tech support should not have to turn into a closed cage death match just to swap out a 5 year old $5 modem.

Tuesday 10:03 AM 9/13/2011: Just finished a bunch of site...

Friday 3:20 PM 9/9/2011: As part of my...

"When people really start whining, then I tell them to come and pick up the computer and I'll put all the viruses back where they were when they gave it to me."

It's guys like this that make some think that repair techs are little better then used car dealers sometimes.

Now if you deal with hundreds or even thousands of people each year as I do, you might not hit it off with all of them and their are times when things just don't work out the way you planned at all.

But putting viruses back on a machine? that's just flat out lame and unethical in my book.

Tuesday 7:01 AM 9/6/2011: Had a great holiday...

Checking Voice and email and it looks like my week will be all booked up by 9:00 am for computer repairs this week.

11:40 AM 9/1/2011: Catching up with a few things...

Everybody have a safe and fun Labor day!

8:40 AM 8/29/2011: Had a few calls this...

I did a quick check and it seems most of these website are based on the east coast and as more then 6 million people are without power I would have to guess that they are also. Service should come back up on these websites as the find out they are down and moved to other servers with power.

10:45 AM 8/24/2011: Just got back..

Spent some time yesterday getting one of my less imaginative competitors to take down a program they downloaded from my site and then renamed and put up on theirs.

But I guess the real sign of an amateur is how much they have to copy others in order to make it.

8:12 AM 8/23/2011: Cnet's download.com going downhill..

Well it seems they have shot themself in the foot by adding their own "wrapper" to every download offering an array of confusing options and offers and even trying to reset a users homepage.

I find it funny when these companies take the one good thing they are known for and destroy it for a few $$$. As in the end people will stop using them and find new websites the will use their old format.

7:35 AM 8/22/2011: Lots of computer repairs in the shop...

Looks like a busy week for computer repair this week.

10:40 AM 8/17/2011: In the shop...

4:50 PM 8/11/2011: Is the PC dead?...

While I do feel that tablets and other "portable" systems will go on taking a bigger "byte" of the computer market in general. I know for a fact that there will always be a group of people that will need a full power computer that they can use to create with.

So while many that just use computers to look at youtube and facebook may leave the PC platform many will still need the abilities of "full" sized PC's.

Just as everybody does not need to drive a 18 wheeler, many don't need a big desktop computer.

The PC is not dead, just yet.

9:10 AM 8/1/2011: Can I upgrade to Windows 7 for $40?...

Most of the time they are just OEM copies that will not install on many systems or let you later update without tripping Microsoft's "Geniune" product alarms and shutting down your copy of Windows. Always buy your upgrades from real stores or with a microsoft dealer.

10:24 AM 7/29/2011: Why system wipes are not the best way to fix a system...

It hurts the customer in many cases. Are you sure everything will be copied back to the "refreshed" system? Will the "tech" be able to find that one program you found 5 years ago from "some" website that you use everyday?

Will all the settings you use in all your programs still be there? (no). Will that camera you have in the closet still work without it's software installed? (no)

If the first words out of a "techs" mouth is "reformat" in most cases your dealing with somebody that has not repaired a large number of systems and is just in it for the money. As it is much eaiser to wipe a system and grab your cash then to do a real repair.

And will you get the same problem again a month from now as the real cause of it was never discovered and fixed?

As with any business hiring people that know what they are doing is always cheaper in the long run then trying the quick fix.

11:29 AM 7/26/2011: Fake online reviews...

But today as always with computers those out to infect your system or steal your money have come up with new ways to get you.

One of the newest ways to trick you into downloading something you don't want on your system is the fake review and website.

It's pretty simple, create 100's or even thousands of webpages that promote a fake or bad product and when people see all the great reviews they are tricked into using the software or product.

The moral is pretty simple before downloading new software to your system check with your computer tech to see if it's what you want. Otherwise you may just end up calling your tech to fix your system instead.

7:26 AM 7/20/2011: A new reason not to do rent to own ...

It seems the courts are now backing some rent to own stores "right" to install video spying software on the computers. Using the reason that it is still theirs till it's paid off and they have the right to install anything they want on "their" equipment.

So unless you want to pay somebody to spy on you I would avoid this kind of "deal" like the plauge.

8:14 AM 7/19/2011: Why "sharing" your neighbors wifi is a bad idea ...

I have written on here before about the danagers of jumping on to unsecured connections before but it's still something I see all the time.

When you do this you take the chance of catching any viruses your neighbor has. They can also watch what your doing on the internet as your using their connection.

In addition there is now a trend where hackers will place open wifi routers (aka honeypots) in areas they wish to steal data from.

Be safe and use only networks you are sure of.

8:16 AM 7/16/2011: Very Busy week ...

In the shop a bit to work on some new websites and then off to more service calls.

Have a great weekend!

7:24 AM 7/11/2011: Google pulls .cc ...

This move all by itself should stop millions of computer virus infections. As many hackers have setup .cc domains to infect people as they are easy to get.

If more companies would take an active role in stopping viruses instead of leaving it all up to end users the net would be safer.

7:26 AM 7/5/2011: More Apple products hacked...

8:29 AM 6/30/2011: Getting ready...

I hope everybody has a happy and safe 4th!

9:45 AM 6/29/2011: Secure your data...

It is becoming more important to remove your data from your old devices and computers as you replace them. There is a growing segment of hackers that just buy old equipment or "dumpster dive" just to get at your data. And as many people just use one or two simple passwords for most of their accounts once they got some of your info they pretty much have access to everything else of yours in the digital world.

Just deleting a user profile or formatting a hard drive is not enough anymore as a hacker with the right software can see everything you have done in just a few minutes. When you get rid of your old stuff have a pro wipe your data for you. Yes it cost more on the front end. But it is much cheaper then having your credit destroyed or having those "personal" pics of you on vaction get on the internet.

7:30 AM 6/27/2011: The internet keeps everything...

I told him that once something goes "live" on the net it is pretty much there forever. And somebody could turn around and sue you if they think they have been slandered or defamed. One of the reasons as a rule I don't give out the full names of the bad repair companies I talk about on here for the most part.

The internet is a "Electric Elephant" that remembers everything you have ever posted. So if you don't want to worry about something you said comming back to you don't post it.

In the same light never post personal information about yourself that you don't want others to know as this to can come back to bite you.

Today there are a growing number of companies that do nothing more then dig up dirt about you. Then they sell it to anybody that wants to find information about you.

Don't post it now and you won't have to worry about it in the future when you run for office, lol.

12:26 PM 6/21/2011: just looked at a computer repair...

8:28 AM 6/21/2011: Working on...

9:08 AM 6/20/2011: New changes approved for domain names...

While it seems it will cost you big bucks to do this (150k) it will help some stand out from others in a sea of .com's

8:08 AM 6/17/2011: How to spot a Startup ...

And as almost always happens I spot a few new guys everytime. The latest was some guy that was "giving" away systems if you would buy 5 hours of service from him. Now anybody thinking for a bit would see that these computers must be worth alot less then this "service" or there would be no profit. So not a great deal after all...

Then I go to a few websites and spot my site theme being copied, cybersquaters trying to make domain names only a letter or two off from legit companies and code stealers who are not even smart enough to remove the "renogeek" in the code before putting it on their site and getting indexed by google. Keeping it in their cache for all to see in the future if they know how to look or took a snapshot (pic) of it to use later.

While there is nothing wrong with a startup if they know the business and try and offer good service. Beware of the startup that has offers that are to good to be true or that have to copy others to get by.

7:02 AM 6/15/2011: Just got this email...

I am an account Manager for ---- ---- and -----. We need to sub contract a technician for an ON-SITE job in Reno NV, 89506. Job is for Wed 06/15 9am. Job pays $35 per hour. I have attached our pro instructions so you can see what we expect. After job completion you fill out the Tech Pay sheet that is attached and we then cut you a check. If the job goes well more work would be offered in the future. We have ads all over the area , and we're still looking to recruit more quality technicians.

Well a few things are wrong here. First off they contacted me through an online ad I have running. Not throught my business number or website.

Next they don't ask if I have a business lic or for that matter any proof that I am even a computer tech. So the problem here is somebody called these guys for service. They must have told them "yes, we have a tech" and then they rush looking all over to find that tech before the service call is supposed to start.

The downside for the customer is that they could have anybody from the best tech in the world walk through their door, to some guy that rips off everybody he or she meets?

How is this company supposed to know who they sent to you?

Once again call and check that any company that comes to your home is a real local business.

7:59 AM 6/10/2011: I will be...

8:46 AM 6/8/2011: More computer repairs...

6:13 PM 6/3/2011: Just got back...

Is it wise to get a repair done by somebody that tells you upfront they will not be around if something goes wrong?

Just wondering?!?

8:06 AM 6/3/2011: Busy Weekend...

8:11 AM 5/31/2011: Hope everybody...

Looks like most of the next few days I'll be all over Reno doing computer repair service calls.

8:00 AM 5/24/2011: New facebook scam...

Once you have done this your computer is infected.

Never click on links from people you don't know well through email.

8:29 AM 5/22/2011: In the shop this...

7:06 PM 5/19/2011: Crazy busy day today...

Also caught somebody stealing part of the source code from this website and using it on their own website. Even got a copy and a screen shot of it being saved in googles search archive of their site with my company name "RenoGeek" still in "their" (not) source code. I am half tempted to post the screen shot of it and let everybody know how this "company" does business.

If you need to steal others work to get by, what does that say for your work?

And if this is their "MO" how honest will they be with their clients? Most of the time I have let this kind of thing slide but I am really wondering if I should just post my proof so others won't get scammed by this guy.

1:51 PM 5/18/2011: I have been saying for years...

But as I said once enough people buy into the Mac is more secure then a PC myth a hacker will come along and attack them. Which has now happened...

Read more Here...

6:31 AM 5/16/2011: In the shop early...

Biz is pretty good.

12:18 PM 5/11/2011: Why closed platforms suck...

A case in point is a company called BeamItDown Software that made iFlow Reader that has just been pushed out of business because apple just changed the rules of the game and now demands a 30% take of many apps profits.

So while many companies helped apple build their empire by making useful apps for the iphone they are now being dropped or pushed out as apple has grown it's smartphone market share to the point where they no longer need help from smaller businesses.

This is just one more reason for open source projects that let anybody play.

9:22 AM 5/11/2011: Seems to be a rash...

If you get a weird popup saying your infected out of the blue and its not from your normal antivirus software...

Hold down your "ALT" key and your "F4" key to close the popup and then reboot your system. Then as soon as your back into windows run your normal antivirus program.

Remember do not click in or on the box that says you have a virus as this will activate the virus.

7:32 AM 5/9/2011: Just a tip...

Then press the "ALT + F4" to close the active window, then reboot you computer and do a full virus scan. Doing this will solve more then 75% of the viruses I see.

8:57 AM 5/6/2011: LastPass comes in last?...

This is just another example where "going to the cloud" instead of storing inportant data on your own computer can be unsafe.

Just my 2 cents...

6:52 AM 5/2/2011: Got a bunch of calls...

11:46 AM 4/26/2011: Tech moves on...

See the story here

8:54 AM 4/25/2011: As almost everything...

As time goes on and "smart grids" become all the rage I think we will end up with techs that work in nothing but the home network security field in the future.

Time will tell...

8:04 AM 4/25/2011: Hope everybody...

Looks like another busy week so far. Going to hit the road soon..

7:52 AM 4/18/2011: Starting another great week...

Time to hit the road...

8:17 AM 4/12/2011: Can you hack into...

As funny as it sounds I get this type of request a few times a month. It must be the movies make it seem breaking the law with a computer is no big deal compared to doing it in "real life" as they say.

Just a hint for all the future criminals out there. If your planning or wish to commit a crime don't call strangers you don't know up telling them your plans...

LOL

9:23 AM 4/7/2011: More Phone call Repair scams...

They then try to trick people into getting on their system online and ask for credit card numbers.

If anybody calls you to say you have a virus hang up its a scam.

If your not sure you have a virus call a local tech you find and choose.

Never buy anything from anybody that cold calls you!

8:29 AM 4/4/2011: It's a Monday...

Of note - there is a new rash of emails people are getting that claim to be your bank telling you they need your account numbers and passwords to "reset" your account.

Banks and credit card companies do not send out random warnings or ask for your personal info online in an email.

Never give this info up.

If you think you have a problem look for the phone number on your bank card and call them. Never call the 1-800 #'s some of these emails provide.

7:53 AM 4/1/2011: I tell people all the time...

As all your getting is a used computer that may or may not work. This week I have run into 5 of these systems and all the customers have been upset about what they got. And as most of these have just a OEM warranty you can't take them back to the store and have to go ship it out and wait for it to be fixed in most cases.

Computers used to be thousands of $$$$ today ther are just a few hundred. Pay the extra $50 and get something you know will work.

Just my 2 cents...

12:36 PM 3/29/2011: What's my password???

lol, too funny!

8:03 AM 3/28/2011: RIP Paul Baran...

Without getting into the system too much lets just say without his research you would not be reading this blog now or be able to look at facebook ect...

7:50 AM 3/28/2011: Got this email...

What they do is run ads all over the country and then underpay freelance techs for work they are charging $100 plus per hour for. Some of the "highlights" of the ad are...

*Must have own transportation

*Degrees are a plus, but will have to show and prove that you have plenty of experience in dealing with run of the mill PC, MAC, Network and Server problems.

*Knowing how to work on MACs is a huge plus, but not completely necessary to be hired.

*Be OK with $25/hr compensation.

So by the time this 3rd party, freelance tech pays for his car and student loans to get his or her degree they end up with around $10 an hour net.

One of the reasons I have always told people to stay away from this kind of company is that first your not supporting local companies. 2nd your helping an out of state company screw over a local tech. And 3rd who do you talk to if you need to complain about this out of state (or out of country) company?

When you support locals at fair, realistic rates you support your home town and yourself.

Because if everybody in your town makes penny's on the dollar what do you think you will be making 5 years from now?

7:58 AM 3/21/2011: Almost Booked...

7:48 AM 3/18/2011: Booked...

Well, hitting the road...

9:16 AM 3/16/2011: Just got off the phone...

I am booked up for the next few days and gave him an apology.

I was then told that I should just "drop them" and come out so see this new customer instead.

As I get this answer a few times a month I wonder why people would want a tech who by doing the thing your asking them to (abandoning customers) proves they would screw you over at the drop of a hat?

In my head its like the girl that steals a husband away and then thinks he will be faithful with her...

Just don't get it sometimes.

Back to work...

1:46 PM 3/13/2011: Just saw this ad...

It's because of this mindset where people for some reason think they can just jump into this business with little or no training that many have a very hard time finding good techs.

9:07 AM 3/13/2011: Some people...

Got a machine in from somebody that had their computer "upgraded" by another "tech" and came to me because they thought they might have been ripped off.
Well lets see...

1. Replaced memory with older memory then came with system.
2. Replaced hard drive with older (and smaller) hard drive.
3. Installed bootleg copy of Windows 7.

Yep, I would say they got ripped off alright.

If somebody quotes you low-ball prices their is always a reason they can offer them...

1:52 PM 3/9/2011: I gotta lot more work for you...

Hey a friend of mine told me about your great service and I got Alot and I mean ALOT of computers to fix. Tell me the BEST price you can give me and I'll let you fix one and see where it goes... As my rates have always been straightforward I just quote my standard rate for the "first" computer and then hear this...

But I said I have "alot" more to fix so I need your "BEST" price on the first one so I can let you fix all the other ones I have (sometime).

After 30 years in the repair biz I have never meet the person that claimed to have "alot more" ever have anymore. And "if" I let myself get low-balled into a cornor on the first repair do you think this person is going to pay my full rates on the next one?

I got no problem when people look for a deal. But lets not start a business relationship built on a lie, ok?

7:17 AM 3/7/2011: The Mac Security Myth...

Now don't get me wrong, I like macks and repair and program for them too. But they can get a virus just like any other computer. It's dirt simple all computers Mac or PC's do just one thing, run programs.

A virus is "just" another program (coded to do nasty things).

The only reason you do not see more Mac viruses then PC virues is that PC out number Macs by 10 to 1. And Macs are becoming bigger targets as they get more users...

See this post for more information on Mac Viruses.

8:32 AM 3/3/2011: Windows History...

8:22 AM 2/27/2011: In the shop...

8:31 AM 2/26/2011: Today in computer history...

And for those of you that noticed, yes that is the NEXT O/S it's running on.

9:20 AM 2/25/2011: Snow day...

5:20 AM 2/25/2011: "Oil Change" Repairs...

Now this might be true if your a power user who is on the computer 12 hours a day and downloads everything you see. But what if your a grandma that emails 2 friends once a week and talks with the kids on skype every Sunday?

The great thing about computers is that they can be used and setup 1000 different ways. But because of that what you need to do to upkeep your system is going to be different then many others.

I just hate cookie cutter ideas, just designed to make shops more money.

12:25 PM 2/22/2011: Can't seem to trust many...

This kind of confused me. Why would any tech want to remove a warning about a virus scam that was active in our area?!?

Then it kind of hit me. The only kind of tech that would do this is the kind that wants people to fall for this scam so they could then make a few $$$ cleaning it up.

As I did not post my company name, phone #, website or email address in these forums. There is no way others could have thought I was trying to promote my own services.

I guess some might hope to make some quick cash off the people that fall for this scam but I prefer to make my money honestly.

2:23 PM 2/21/2011: More falling for the ammyy virus scam...

More information

9:11 AM 2/15/2011: Even More Virus Scammers II...

Once again just to be clear its just a scam.
Microsoft has no way of knowing if you have a virus and they can't tell even if your machine was sending them info what your phone number is. So how would they call you?

The scam works like this....

1. They cold call you and say you have a virus.
It's an easy trick as almost everybody today has a computer in their home.
And the people that don't have a computer can't get online to let others know about this scam.

2. They claim they need to log into your computer and have you download software so that they can gain access. In the cases I have seen so far the program or websites they have you go to has "Ammyy" in its name. They then log in and claim your computer is a mess and start trying to sell you stuff.

3. In the cases I have seen where people bought their products everything turned out to be bootleg (stolen) copies of real programs.

4. On all systems I have seen so far they have left the system open to the internet (so they can get back in???) and have unidentified programs running in the background.

So the main theme of this scam is they ALWAYS try and sell stuff and leave your system open (to re-infect again?)

Once again as I have said for years NEVER let anybody have access to your system if you have not meet them before in person. If for whatever reason you think you might have a virus call a local pro to look at your system.

And never give out any banking or credit info to people on the phone that called you first.

7:13 AM 2/14/2011: More Virus Scammers...

Microsoft does not call home users about any virus, ever!

If anybody you don't know calls and says they need to log into your computer it's a scam! 100% of the time!

NEVER, NEVER, NEVER!!!! Let a stranger into your computer and never give anybody that cold called you your credit or banking info!

4:59 PM 2/13/2011: Been in the shop...

Just repaired my last computer for the day and ready to head home...

6:40 AM 2/11/2011: Change your passwords...

People keep using the same one or two passwords everywhere they go. If you get a virus or keystroke logger on your system then that means a hacker with just one of your passwords can get into most of your digital life.

Bank accounts, Credit card accounts, email, ect....

Change your passwords at least a few times a year.

8:58 AM 2/10/2011: Well just after talking...

A few times a year I copy some of the unique text from this website and paste it into google. It's a great way to see if anybody has copied my work and claimed it as their own.

Well today I found a small computer store with one of my pages copied word for word. Needless to say I was not happy so I gave the guy a call. We will call him "JOHN" (not his real name).

So I call "JOHN" up and tell him who I am and what I found. After a 10 sec pause where you can tell he is thinking "how the hell did he find out"? I was told that the post was from a "guest blogger". I then told "JOHN" I thought that was funny because the guest bloggers name was also "JOHN"

After a lame attempt to say he was going to look into the matter the page was gone.

My God, if you own your own biz how good can you feel about yourself if a large part of your success is based on stuff you stole?

8:31 AM 2/10/2011: Just got in...

One guy was kind enough to offer me $20 for Windows 7 (retail $140+) if I would come by AND Install it with the promise that he would not loose data.

I am not sure what I find more insulting. People asking me to break the law or people thinking I am stupid enough to try and sell bootleg copies of software to users with hotmail addresses.

Don't want to pay for Office? download openoffice (its free). Don't think Windows is worth $140? download linux and learn all about driver compiling and setup.

Nuff said, I think...

8:01 AM 2/9/2011: I have been looking at...

Ad's from other computer techs (need to know what others are doing in the biz) and have seen a whole slew of guys offering repairs for less then the cost of a pizza and others saying that they take calls 24/7/365.

I don't care what your biz may be, when your running at a loss and never give yourself any time off at all. There is just no way you'll be in business 3, 4 or 5 years down the road. And all that means is upset customers and people that in the end get no service at all.

While everybody wants great rates and service beware of people the will give you the moon. If you look up you'll notice it's still there.

9:02 AM 2/7/2011: Almost...

75% of all the computers I am working on now days with viruses seem to have started with popups. That people click on thinking they are installing something else.

If your surfing the net and you get weird warnings saying your infected or your system needs to be speeded up...

Hit "ALT" and "F4" to close the windows and then using whatever security product YOU installed on your system BEFORE you got the warning scan your system.

8:08 AM 2/3/2011: Any honest people left?...

Got a call first thing this morning from somebody I helped well over a year ago. He claimed that he had not even turned on his computer since I dropped it off and that now he had a virus. After letting him know he was way out of his warranty period I agreed to stop by and look at for free anyway.

So I printed up my notes from his last repair and hit the road (6:30am) as he said he had to get this done before he went to work.

I then get to this place and find a brand new, Windows 7 computer. Not the 5+ year old computer I had worked on before. After showing him my notes with the make, model and serial number from the last time I worked on his old system and then the Mfg date (less then 6 months) on his new system all he had to say was that he did not know I tracked that kind of stuff and how much of a discount I would give him to remove the virus on his new system.

He seemed put out when I informed him I try and be honest in all my dealings and only work with people who do the same. For whatever reason he seemed to think that just by offering to pay me to fix his new computer all would then be forgotten.

And he was just a bit put out that for some strange reason I told him I had one less customer starting this morning.

Now in this biz I have seen a ton of scams and most are done buy other businesses but from time to time I see customers try stuff too. Makes you wonder....

7:58 AM 1/28/2011: On the road again...

Today and the weekend are booked up for service calls and I am already half way through repair times for Monday. Going to be a busy weekend.

1:57 PM 1/26/2011: Mark Zuckerberg's Facebook account hacked

Just as Facebook started rolling out new security messures the creator of Facebook got his page hacked.

More info here

7:18 AM 1/25/2011: New Virus Scam II...

Yesterday I went on two service calls to people that got taken in by scammers cold calling them saying they had a virus reported to them by microsoft and then were taken for about $140 for versions of antivirus products that cost less then $40 online.

If anybody ever calls you direct about your computer sending out viruses hang up the phone and call a local pro to check out your system. Never let anybody have access to your computer that you have not seen face to face.

8:20 AM 1/23/2011: New Virus Scam...

I have had a number of calls and emails from customers the past few days that a company is calling them and claiming to be Microsoft.They then tell the customer they have found a virus on their system and they need to give over their credit card information or they will say they need to log into your computer to scan it and give you a bunch of directions on how to give them access to your system.

A few things everybody needs to know, Microsoft nor any other legit company will call you to say you have a virus. And never give out your personal or credit card information over the phone to a person or company that has called you first. NEVER!

7:06 AM 1/21/2011: Setting records...

So far this has been my best Jan for sales in five years. The year is off to a great start. As more then 85% of all my new clients are referrals from past customers.

Back to work...

9:46 AM 1/19/2011: Getting ready...

To hit the road here. Got a bunch of computer repairs to drop off and more service calls this afternoon. busy busy busy....

8:09 AM 1/15/2011: In the shop today...

So far this year I have seen a pretty big spike in computers that have rootkits on them when I am doing virus removal.

It would seem as consumers get a bit smarter about viruses and virus removal that the virus developers are trying to make the little monsters harder to get at.

But as most virues are written for Windows they still have to play by some of the same programming rules any other program has to use and can still be tamed because of that.

5:06 PM 1/14/2011: Just got back...

The year has started off pretty busy!

Also have been working with a new version of cakewalk (music creator and editor) and have been having alot of fun with it.

5:11 PM 1/12/2011: Crapware...

I just ran some software who's only reason to exist was to add toolbars to your browser so that the author can make a few bucks. Now as I do install a bit of software I already know to look for all the checkmarks signing you up for stuff and and to uncheck them.

But I just tried something that made you look at 5 pages of ads if you did not sign up for the services they wanted to sell you. And even after unchecking and looking at the ads the software still installed toolbars all over the place.

I write both free and paid for software and I can not think of any reason to put people through that unless you just don't care and are in it just for the $$$$ and you never care what other people think of you. Well at least it was installed on a vitural machine so all I have to do is hit "X" and it all goes away.

10:20 AM 1/9/2011: This past week...

11:14 AM 1/7/2011: Just got this email...

Needless to say if you get such a email 99.9999999999999999999% of the time its fake and trying to trick you into giving up personal information.

If you get such a email from skype, bank, credit card company ect....
ALWAYS call the company before giving any info over the net.

And NEVER run any attachements from people you don't know.

4:53 PM 1/6/2011: Just got back from a service call...

Just another example why getting real software pays you back in the long run. And if you don't want to pay for some title there are always legal, open source programs that work many times almost the same. Such as open office.

3:30 PM 1/4/2011: Just got back from vaction...

The next few weeks look to be real busy!

RenoGeek's Computer Repair in Reno Blog for 2010...

11:43 AM 12/21/2010: Just got all caught up..

Just want to wish all of RenoGeek's customers a safe and Happy Christmas!

9:03 AM 12/17/2010: Snow Day

Well as the picture from Safe Travel USA shows all the roads around Reno have turned into a ice rink with cars all over the place. So after trying to get to my first few service calls I'll just have to conceed the day to mother nature and wait for a better one.

Also while some people seemed to be loosing their "cool" (yes a pun) on the road today I would like to thank the guy who jumped out of his car to help me this morning when I got stuck on black ice.

Now going to get dry and warm...

7:00 AM 12/17/2010: Lots of work to

And away we go...

7:46 AM 12/13/2010: Busy Weekend and...

Time to hit the road...

8:52 AM 12/8/2010: Busy start

Good times... and busier then I thought it would be getting close to xmas.

8:38 AM 12/3/2010: Totaly Geek part 2...

Well in business I am already pretty booked up till next week Tuesday. So everything is good on that front.

8:24 AM 12/2/2010: Totaly Geek ...

Will see who turns out to be right. You did not think Geeks just play with computers all day, did you?

11:00 AM 12/1/2010: Been so busy...

Business is great.

8:22 AM 11/22/2010: Got lots...

8:12 AM 11/18/2010: It's getting...

Going to hit the road now...

8:46 AM 11/16/2010: Busy repair days...

9:26 AM 11/12/2010: Scammers...

After calling back and finding out that the machines were not in Reno and that this "company" just wanted something on my letterhead saying their equipment was worth more then $10,000 I could tell this was not legit.

When I asked them to send me some pictures of the machines along with their business lic #'s they had to get off the phone pretty fast but told me I would be getting an email. For some reason I doubt if I'll see that email.

Seems today with all the $$$ problems people are trying anything to make a buck. This is almost as bad as the scam where somebody calls you in for a service call asking if you have insurance first before even telling you about their problem and then claims you broke something and asks you to settle for lots of $$$ to avoid a claim.

The one time this happened to me, I picked up the phone and called the cops right away. You would be surprised how fast "major damage" just vanished once a report was made.

If people made the same effort to be honest that some do to scam the world would be much better.

8:11 AM 11/7/2010: In the repair shop...

Also just confirmed a contract to build a few iphone apps for a company here in town.

8:37 AM 11/5/2010: It's been...

I have also been playing around with a server side app for the iphone I created.

1:24 PM 10/29/2010: In the repair shop...

9:48 AM 10/28/2010: Limewire was...

Copyright holders need to get with the 21st century and learn it is not 1920 anymore. If they had some smarts they would start their own P2P networks and charge a small monthly fee to download media. And then make more profit by having end users support the newtwork (their computer are the peers).

Back to computer repair...

8:19 AM 10/26/2010: Just got back...

When I told this person that I would not install the software but would be more then happy to install software that would do the same thing but was open-source and free they got upset. I love this job but it must be one of the only ones out there where people often expect you to break the law for them.

Well got lots of other work here today...

1:19 PM 10/21/2010: Just got done ...

Also been busy working on a new webserver and a follow up to a program I wrote a few years back....

2:06 PM 10/19/2010: Been trying to get the state to confirm...

It's taken over a month but I got the paperwork in hand and have got them to update their website with my current and first use info.

I can now proceed on a project I had to put on hold till I got this...

8:49 AM 10/18/2010: Just got back to the shop...

2:38 PM 10/14/2010: One more reason not to get a online repair...

Got a phone call from a lady that said she thought she had a bad install of Norton anti-virus. After talking with her on the phone I was pretty sure she had a rouge anti-virus pretending to be Norton.

After getting there I found out that this lady had been on the phone most of the day with a company that sells online computer repair and that after 3 hours they just gave up on her.

A quick check of her system showed that she did infact have a virus AND a bunch of other software that this company tried to use to get rid of her virus. Most of which were free programs you can get anywhere. So it seems that this lady was being taken by a company that did not know what they were doing and charging her to install stuff she could have got from download.com.

In the end it took half an hour to get rid of the real virus she had and all the junk they added to her system.

Judging by what I am seeing now days.. its all about money, not doing the right thing, at the right time for a fair amount.

8:27 AM 10/14/2010: Doing some site updates today...

Just got a sales call as I was writting this from somebody telling me that Bing is the "new" search engine that will replace google. And if I give them $2000 a month I can be #1 on the Reno Computer Repair listing. When I pointed out that I already have that slot they just hung up on me. Kinda of rude if you ask me.

Also would I really want to do business with a company that did not even take the time to see where I was listed before calling? lol.

2:35 PM 10/11/2010: looks like almost the...

Back to work...

9:25 AM 10/6/2010: Cool idea...

More in for here